How-to ArticlesTelephone Customer Service By Sheri Sense Have you ever left a message for someone and been left wondering. . . “Did they get the message?”. . . “Do they know the answer to my question?” . . . “Should I call someone else?” . . . “Are they even THERE?” I’m sure we’re all very proficient at leaving temporary messages on our phones when we are away from our desks for more than a day or so (Refresher: Go into your Voice Mail, press 82, and then press 3 for a temporary message. Press 5 to record your temporary message, then you can even put an expiration date on if you like). But there is another great feature that I want to tell you about. When you are listening to your voice messages, at any time during the message you can press 71. This lets you leave a message directly back to the originator’s voice mailbox, without even having to talk to them at that moment. It is great to use this feature to let the caller know that you got his/her message. Who wouldn’t like to have that extra bit of customer service and hear, “Hey, I just wanted you to know that I got your message and am looking into an answer for you – I will get back to you as soon as I get it.” When you get done with your quick response, you will need to press 79 to actually Send the message. Otherwise, the next time you listen to your messages, you will hear, “You have one unsent message.” As ALL of us have customers, whether it is our students, parents, or even other staff members, this feature on our phone system will help us do a better job communicating – and we will have happier customers. Using Templates to Get Your Work Done Faster by Debbie Anthony Have you explored the templates offered by Microsoft? Templates are a great starting point to creating professional looking documents. These pre-made designs contain graphics and layouts that can be modified to meet your needs. Microsoft offers many templates that are can be used in your classroom. This site: http://office.microsoft.com/en-us/templates/CT011439441033.aspx offers academic templates for newsletters, PowerPoint presentations, flash cards, certificates and so much more. Verify that the template you are downloading will work with the version of the Microsoft Office software that is on your computer. Click the download button to begin the process. You can then edit the graphics and text as you desire. This example of a Classroom Expectations PowerPoint Presentation comes complete with graphics and topics. Edit any of the words or graphics as desired. You can also add or delete slides.  This classroom letter is set up with headers and columns and is awaiting your input. 
Templates provide a quick start to a successful project. |
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