A Message from ClaudioVisuals

Applies to: SMART Board™ 600 series interactive whiteboards (640, 660, 680, 690)

Issue: The SMART Pen Tray’s lights remain lit when you’re not using a pen or eraser.

Cause: If the infrared light sensors in the bottom of your pen tray’s recesses are obstructed, they won’t detect when a pen or eraser is in the tray.

Solution: Remove any obstructions from the pen tray’s infrared light sensors. Moisten a cotton swab with a household glass cleaner and carefully wipe the sensors. Also, you can spray compressed air over the sensors to remove debris from the Infrared Light Sensor. 

 

If the lights remain lit after you’ve cleaned the sensors, contact Claudio at 696-6214 or email caraya@amphi.com. You may need to have your pen tray replaced.