Telephone Tricks

Couple of Phone Tips for People on the Move
by Tom Gill

Sometimes we are in a work environment that takes us out of the office, but we still want the flexibility to receive important calls while we are not at our desk. So I provided a couple a features that you may find very useful while you are on the go.  

A handy feature that we have in our phone system is remote transfer. This allows a person to transfer a call to a number that is not a district internal number. In other words, calls can be transferred to cell phones or home phone numbers.

 To Remote Transfer a call:

·         Press the transfer button. The other party is put on hold and you hear a special dial tone.

·         Dial 9 and the seven-digit telephone number (wait a few seconds).

·         Press the transfer button again, either when you hear ringing, or you talk privately to the person you are transferring the call to.

·         Press RLS button to transfer the call.

 Another useful feature is call-forward external. This feature is helpful for people that are very mobile because it allows you to forward a call to a number that is not a district internal number like cell phones and home phone numbers. This is very helpful if you are expecting an important call and voice mail would not be appropriate.

 To use Call Forward External:

·         Press the forward button. The black arrow will flash next to the button.

·         Dial 9 and the seven-digit number you want to forward your calls to.

·         Press the forward button again. The black arrow will remain on next to the button.

To cancel Call Forward External:

·   Press the forward button. The black arrow next to the button turns off.