A Message from ClaudioVisuals

How to Remove Permanent Ink from your SMART Board and Tips for Long Term Care
By Claudio Araya 

While we never want to use permanent ink pens on the SMART Boards it may accidentally happen. Here are some hints on how to remove permanent ink and and tips for long term care.

Issue
How to remove permanent marker ink on a front projection SMART Board interactive whiteboard and care for the writing surface.

Solution
Solution One
Use a commercial cleaner such as Expo Board Doctor and follow the instructions included with the product to remove the permanent ink marks. 

Solution Two
Use a standard or high-odor dry-erase marker. (Standard or high-odor dry-erase markers contain solvents that work to remove permanent ink.) Avoid using low-odor or non-scented dry-erase markers because they don’t contain the appropriate solvents.

1. Cover the permanent ink with the high-odor dry-erase ink.

2. Wipe the screen with a soft cloth while the ink is still wet. 
   NOTE: Do not allow the dry-erase ink to dry before wiping the screen.

3. Spray Windex glass cleaner or Expo Cleaner on a soft cloth and wipe off any remaining ink marks. Do not use harsh abrasives as they will damage the screen surface. 

Tips for the Long-Term Care of Your SMART Board Interactive Whiteboard

• Use only standard, high-odor dry-erase markers. These markers usually display a warning to use them in well-ventilated areas.

• Don’t use low-odor dry-erase markers such as Expo2 markers as they are more difficult to completely remove.

• Erase any dry-erase ink from the screen as soon as possible. Don’t leave ink on the writing surface overnight.

• Before using a cleaner, remove excess dry-erase ink residue with a damp cloth.

• Clean the writing surface with Windex glass cleaner or Expo Cleaner at regular intervals, or whenever you notice that the dry-erase ink has not been completely removed by erasing alone. Using any other cleaner may damage the writing surface and make it more difficult to clean in the future.

• For stubborn stains, use a 70% isopropyl alcohol (IPA) solution to clean the writing surface

• Never use abrasive chemicals or cleaners to clean your interactive whiteboard

• Never use adhesive tape on your interactive whiteboard, as removing the tape could damage the top layer of the writing surface. 

If you are having trouble with your projectors or SMART Boards please contact Claudio at 696-6214 or e-mail caraya@amphi.com.